Credits should be delivered immediately after your transaction. In rare cases you might have to wait for a few minutes before receiving your credits but if you still have not been delivered 1h after the transaction please contact our support team.
Note: this does not apply to sponsored offers (Sponsorpay, for example).
If the transaction was completed less than 15min ago, please be patient. If you have been waiting longer than that, please contact our support team.
In any case, no need to worry, you will receive your credits if the transaction was successful.
Please take great care when filling in a Sponsorpay offer. Indeed, your participation can be rejected by Sponsorpay if the submitted information appears to be false or incomplete.
Our team cannot validate Sponsorpay offers directly, please use the support form in the Sponsorpay interface.
You can only use SMS/Text and Pay per call codes purchased through our payment interface. Never use any other codes.
Try the code a again few minutes later. If it still does not work, contact our support team and remember to indicate the code as well as the telephone number used to purchase the code.