Fancy Tale (Fancy Tale)

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Payments & Premium

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How long do I have to wait to receive my credits?

Credits should be delivered immediately after your transaction. In rare cases you might have to wait for a few minutes before receiving your credits but if you still have not been delivered 1h after the transaction please contact our support team.

Note: this does not apply to sponsored offers (Sponsorpay, for example).
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I completed a Sponsorpay offer but didn't get my credits

Please take great care when filling in a Sponsorpay offer. Indeed, your participation can be rejected by Sponsorpay if the submitted information appears to be false or incomplete.

Our team cannot validate Sponsorpay offers directly, please use the support form in the Sponsorpay interface.
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The SMS/Text or Pay per call code I received does not work

You can only use SMS/Text and Pay per call codes purchased through our payment interface. Never use any other codes.

Try the code a again few minutes later. If it still does not work, contact our support team and remember to indicate the code as well as the telephone number used to purchase the code.


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I bought credits in the bank but did not receive them

If the transaction was completed less than 15min ago, please be patient. If you have been waiting longer than that, please contact our support team.

In any case, no need to worry, you will receive your credits if the transaction was successful.
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I watched a video but I did not get the reward

We do not have any control over the rewards for watching videos, indeed, video providers decide if you followed the procedure correctly and if you should get the reward.

Therefore, we recommend that you watch the video completely and read all instructions during the procedure.
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How come I don't get any videos to watch?

You can only watch a video every 30min.

Video providers have variable stock and can also choose which user can watch videos or not. Therefore, we have no control over the rate at which videos are delivered.

Furthermore, if you try to cheat, watch too many videos or don't follow the procedure properly, video providers can stop delivering videos to your account.