Game freezes

When I get on my device the app freezes almost every time and i have to log out and log back in can you guys help fix it?
There's another recent post about this, may check it out. No resolution as far as I know
The reply I received was maybe my operating system was out of date, but to make sure all other windows that may be minimized are closed out. But my advice, submit a ticket about this. I did, and at least they gave me 10 gold balls trying to rectify the situation. Oh well, it was something. Not much, but something...